Like me? Like me not.

Monday, January 31st, 2011

Now when you or your friends like a brand on Facebook, it will show up twice – once in the news feed and once again in a new special sponsored section.

“For example, if Starbucks buys a ‘sponsored story’ ad,” Ad Age reports, “the status of a user’s friends who check into or ‘like’ Starbucks will run twice: once in the user’s news feed, and again as a paid ad for Starbucks. Though clearly marked with the words ‘sponsored story,’ the ad — which will includes a user’s name, just like the news feed — is not optional for Facebook users.”

“The product itself is broken into four possible buys for advertisers — page likes and check-ins, and actions Facebook is calling ‘application play’ and ‘page posts.’”

“A ‘page post’ is when an advertiser posts something and it wants to get more distribution, so it can buy a sponsored story to further distribute that post — in the news feed and on the right-hand side of the home page.”

Would you be willing to try this kind of advertising? There is some user risk involved, but all in all seems like a win to me.

New Research on the Just-In-Time Consumer

Friday, January 28th, 2011

We first told you about the just-in-time consumer back in December, and now Nielsen has done the research to back up the trend.

“We can confirm that the biggest increases in small trips to the big-box supercenters and club retail channels have increased and Nielsen’s research shows that those increases are driven by affluent consumers. On the flip side, while smaller trips are of greater importance to the grocery, drug, convenience/gas and dollar channels, larger trips are gaining ground. Here too there are differences across income classification, providing opportunities for retailer/store-specific and consumer segment trip-type solutions.”

To see exactly what’s going on where, check out what’s going on by channel:

  • Grocery – Immediate trips fell in importance by almost one percent as the channel saw minor gains in fill-in, routine and stock-up trips.
  • Supercenters – Immediate and fill-in trips have gained in importance over the past two years, while routine and stock-up trips declined.
  • Mass merchandisers (excluding supercenters) – Fill-in trips showed slight gains, while all other trip types posted minor declines.
  • Drug – Fill-in and routine trips were up, while immediate trips declined.
  • Warehouse Club – There was an up-tick in immediate trips, but the staple of club stores – routine and stock-up trips declined.
  • Convenience/gas – Immediate trips – the hallmark of this channel – have declined by more than two percent, most likely due to rising gas prices.
  • Dollar – Basket size increased, but the immediate trip type continued to dominate.

What should you takeaway from all this?

“Smaller immediate trips continue to capture the greatest share of Americans’ shopping trips. The interesting trend, though, is how the smaller trip is gaining in importance at the larger formats such as supercenters (which have seen an erosion in larger trips over the past two years), while formats such as grocery are seeing increases in larger trips. There are differences across income groups, with more affluent consumers hitting the big-box retailers for more immediate needs and trip compression among lower income consumers.”

Private Label Goes Custom

Wednesday, January 26th, 2011

Private label continues to up the ante in today’s market. While private-label packaging typically contains stock features to minimize costs, Safeway has introduced “a custom carton shape that works together with mouth-watering photography to create product differentiation on shelf.”

Personally, I tend to like the simpler packaging of private label unless a product shape has ergonomic benefits.

“Popular thinking has been that national brands therefore could gain a marketing leg up on private-label products by investing in custom package shapes. But Safeway’s new ice cream container is one sign that the playing field might be on the verge of leveling out, because the retailer found a way to achieve a custom shape while also delivering production efficiencies and cost savings.”

Safeway’s move signals a class of private label that looks like, tastes like and is like national brands. Will these advancements level the playing field?

Millenials Create a CPG Green Gap

Monday, January 24th, 2011

Organic Green Leafs of Bamboo

Photo Credit: epSos.de

You may not think Generation Y is all that different (or maybe you think they’re way different!), but here is proof they are. A new survey released a couple weeks ago “shows 19 percent of the youngest adults say they’re willing to pay ‘significantly more’ for green goods. That’s more than twice as many as any other age group,” reports Portfolio.

That’s a significant premimum on green products. And that’s in line with Gen Y’s do-gooder approach to life. If you’re a manufacturer with green or organic products, this bit of research would be a great starting point for your marketing strategy.

Top 5 Coupon Trends of 2010

Thursday, January 20th, 2011

There’s no doubt about it. Couponing made a huge comeback in 2010 when most of us thought it was out for good.

“What began slowly with printable online coupons,” reports Coupon Sherpa, “blossomed this year into a multi-platform phenomenom, spearheaded by the popularity of smartphone-compatible coupons. Scannable barcodes, in-store access, social media rewards and more brought the former stalwarts of Sunday newspapers to a younger, hipper crowd.”

Here are our top 5 favorite coupon stories (Coupon Sherpa has all ten here) from 2010:

1. Group-Buying Coupon Trend Goes Viral.
The secret to group-buying is at the heart of most modern social movements: Ease-of-access and word-of-mouth. Consumers love social couponing because it puts a stellar deal from their city directly in their hands every day — say, $30 for $60 dollars of grub at an independent eatery. Merchants see it as an incredible promotional tool to pull in curious locals and churn out return customers. Despite several reports of group-buying disasters, the model is rarely at fault. In most cases, demand was so overwhelming the businesses simply couldn’t keep up.

2. Kids Clue-In To Mobile Coupons
Step aside, Mom: People over 40 no longer have a stranglehold on the coupon market. Social and digital media have brought discounts to the masses like never before, as more youngsters are interacting with their favorite businesses through the “Like” function on Facebook and exclusive deals on Twitter. Social media allows followers to personally track everything — from Starbucks to the local coffee shop — and this year it pushed the mobile coupon market from relative obscurity to superstardom. Consumers exchange “tickets,” which are scanned or entered by a cashier at the register, and receive a discount or rebate in return.

The trend is hardly surprising when you realize more than 4.5 billion cell phones are used globally (yes, that’s a “B” for billion). A June 2010 study by Ball State University found nearly 50 percent of folks would accept coupons via text message. What’s more, expert estimates suggest the number of active cell-phone users in the U.S. alone will grow from 10 million in 2009 to 53 million by 2013. All this equals rapid mobile-coupon growth and merchants have been quick to latch on. According to a 2010 survey by Unica Global Marketing, 57 percent said they either already use or intend to use mobile-marketing tactics, whether in the form of coupons, applications or social media accounts.

3. Online Coupons Go Viral
You’d think coupons were catching a cold with how many trends went viral this year. In 2009, close to 397 billion printable coupons were distributed online, a figure that grew by nearly 25 percent in the first half of 2010. Over one-third of all Internet consumers currently use printable coupons to purchase an astounding collection of goods, from clothing and electronics to groceries and airfare.

While it’s too early to accurately evaluate the swirl of discount activity this holiday season, one trend emerged above all others — free shipping. The National Retail Federation reported in late October nearly 85 percent of merchants would offer a free delivery code or coupon during the yuletide shopping rush. Official numbers haven’t yet been tallied, but Free Shipping Day on Dec. 17 was the third heaviest day of online spending in history. Let that stat speak as it will.

4. Newspaper Coupons Aren’t Dead Yet — But They’re Close
Journalists already mourn the death of traditional newspapers. Until recently, one of the few things keeping them remotely conscious was ad revenue, including coupons. It’s safe to say papers are about to enter a coma, as digital coupon growth outpaced newspaper coupon growth for the first time in 2010 by a margin of 10 to one. Sadly, the prognosis becomes even more dire when consumer habits are to blame for this mass exodus. Nearly a third of all U.S. coupon users — around 13.1 million people — no longer clip from their Sunday paper; an increase of roughly 4 million since 2008. Newspaper coupons will soon take their place alongside pay phones and, if journos are correct, newspapers themselves.

5. College Coupon Books Go Digital
University campuses nationwide will grow curiously bare in the next few years as much-loved coupon books make their way online. Publishers serving such large populations as Florida State University and the University of Wisconsin gave students instant digital access to the same localized deals and vendors found in print booklets, including college-specific deals at banks, bookstores, tanning salons and tattoo parlors.

How is your coupon strategy adapting to these new trends?

What’s the next big thing?

Tuesday, January 18th, 2011

As a marketing tool for online community and influence engagement, every brand and agency should be considering the use of Tumblr when developing long-term marketing programs; it’s going to become as commonly used as Twitter or Facebook.”

That quote via Jessica Now seems to predict what the next big thing just might be. While we’ve heard through the grapevine that Tumblr is focusing more exclusively on the fashion industry, it’s strength is it’s simplicity in uploading and sharing images, video and other media content – all of which are uber important to the CPG industry.

Could Tumblr prove to be just as important for CPG manus as Facebook has been? Or by the time the CPG industry catches up will Tumblr be old news?

Do you use Tumblr for your brand or personally? I’ve only used it for personal experiments, and have to say, I don’t exactly get all the hoopla…

A Year in Social Commerce Infographic

Monday, January 17th, 2011

You may have noticed we love infographics just as much as the next web browser, and here’s a great one on social commerce via Digital Buzz that reveals some great stories, including the fact that the P&G Pamper’s Facebook Store generated over 1000 transactions an hour in March of 2010.

Ad Spending on the Rise; Internet Will Surpass All

Friday, January 14th, 2011

AdAge reports that “ad spending is on the right, but growth may be slow.” More fascinating in my opinion is that internet has passed all magazines and will also surpass print media by 2014. Internet advertising is still behind broadcast; when do you predict the internet will surpass television? Will it ever or will both mediums still be relevant?

As video moves more and more online, will this be the kicker that shifts it all?

Is the web eroding brand loyalty?

Wednesday, January 12th, 2011

Over in the UK, brands are having a heck of a time keeping their customers brand loyal. Is this a sign of things to come for the U.S.?

“There was a time when your local travel agent on the high street had the luxury of strong brand loyalty from its customers,” reports E-Consultancy. “On the web, the same company will have to fight a lot harder.”

“The results show that when it comes to booking holidays online, British consumers have little or no loyalty to travel operators. Is this diminishing brand loyalty just a natural result of a more open web or is it because brands are less adept at building relationships with web savvy visitors?”

No doubt that the web is certainly making it difficult for customers to stick to a particular brand. When you shop for travel tickets, the main concern is price and it rarely matters what airline you choose anymore. But while brands will find difficulty, it’s not impossible to hold onto loyalty.

“It might be harder, but it is still possible to build online brand loyalty. There are brands out there that are getting it right and have incredibly loyal customers who, because they are social media-active become far more powerful than they ever were offline. They are now very active and vocal advocates for the brand.”

Are you having trouble keeping brand loyalty? How do you plan to revive loyalty?

Advertisers: It Isn’t a Popularity Contest

Monday, January 10th, 2011

You may not need to pay your trendy ad agency any longer. It turns out witty ads, although they are often popular, do not often translate to commercial success.

The old adage that popularity doesn’t equal success, AdAge reports, might just be true. “Effectiveness is a much different measure than “likability,” which Target’s holiday campaign featuring comedian Maria Bamford was reported to have achieved in spades this holiday season. Interestingly, despite the fun and likability of the Target ads, the creative was far less effective than many other holiday ads and failed to even make it into Ace Metrix’ top 10 most effective holiday ads list.”

“Philanthropic ads for major brands continue to show strong advertising value,” the articles continue. “Consumers respond better to a message about what companies are doing for them, instead of a straight sales pitch.”

“Nine times out of 10, funny ads win the popularity contests, but ‘likability’ is only one dimension of an ad’s overall effectiveness. Just because an ad is funny or popular doesn’t mean it is effective at driving consumer behavior.”