From a great – but depressing - infographic on social media ROI, the following data points are taken from a November 2011 global survey of marketers:

  • Number of marketers using ROI to measure social media ((gain – cost)/cost) = 0
  • Proportion using alternative measure of # social interactions generated (likes, comments etc) = 38%
  • Proportion using alternative measure of revenue generated = 24%
  • Proportion using alternative measure of awareness generated = 15%
  • The top benefits of social media according to marketers are increased brand awareness (88%), brand ‘engagement’ (dialogue)(85%), increased sales (and partnerships) (58%), and reduce costs (41%)
  • Nearly 70% of marketers believe fans are more valuable than non-fans (they bring in new customers, they convert better, they buy more often)

As Paul Marsden notes, it’s “odd that not one marketer in 700 makes the business case (ROI) for social media…”

Indeed! Have you measured ROI for social media? What do you describe as your top benefits of social media?

Posted Wednesday, March 28th, 2012 at 6:00 am
Filed Under Category: Social Media
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Response to “Marketers Don’t Find ROI in Social Media”

Lavisha

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Rather than making it simple ,companies in general are heavily focused on social marketing and are not fully thinking through before rolling out their mobile marketing campaigns . We have heard it all , QRCodes in subways where users cannot even scan the codes and reach the sites due to no signal in subways . QRcodes directing users to full websites ..

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Regards
Lavisha

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